SHIPPING & RISK OF LOSS
At Absolute Bearing Coffee, we make every effort to prepare, pack and ship all orders (for in-stock items) within 1-3 business days of orders being placed through www.absolutebearing.coffee. Orders placed after 2 PM EST on Thursdays will not ship until the following Monday when roasting resumes for the week. Due to roasting schedules, we are unable to hold orders to be delivered at a later date. Our business hours of operation are 8 AM – 4:30 PM (EST) Monday – Friday, excluding national holidays.
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Please allow 5-7 business days for Standard Delivery once your order has shipped from our facility and been processed by the carrier. Orders may arrive sooner than the Standard Delivery date range (indicated above) and tracking information will be sent via email after packaging and processing at our facility is complete. Please allow up to 48 hours for your tracking link to become active.Shipping speeds are based on carrier transit times and do not include processing and handling times.
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All expedited shipping charges are the sole responsibility of the purchaser unless waived either fully or partially by Absolute Bearing Coffee. FedEx and USPS do not guarantee delivery transit times due to unforeseen factors, including severe weather conditions. All shipping charges are included on the buyer’s invoice and are available to view prior to completing a purchase at www.absolutebearing.coffee. Shipping charges are subject to change without notice. All orders are shipped FOB shipping point. Title to products purchased on www.absolutebearing.coffee, as well as the risk of loss for such products, passes from the supplier (Grey Area Design, LLC) onto the buyer once goods leave our facility with the carrier for shipment. Grey Area Design, LLC is not liable for shipping delays or problems incurred during transit after a product has been shipped from our facility.
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If you experience any issues with shipping or your shipment or have any additional questions or concerns, please contact us at info@absolutebearing.coffee or call 860-531-2148 during normal business hours.
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REFUND POLICY
Coffee Return Policy:
If you are unsatisfied with your coffee purchase from us, contact at info@absolutebearing.coffee. If you qualify for a return or replacement, a representative will provide you with instructions on how to return your unused item(s) in order to receive a refund or replacement.
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To receive a full refund, all unused product(s) must be returned, in the original packaging, at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.
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Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.
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Green coffee that has been purchased and roasted is not returnable. If you receive your green coffee order and are unsatisfied in any way with the quality, please contact us right away.
Damaged, Defective or Incorrect Order Return Policy:
If your item(s) was/were damaged in transit, defective or you received incorrect item(s) with your shipment, please contact us at info@absolutebearing.coffee within 14 days of delivery to receive a replacement or a refund. Please include your name, order ID, the items that were damaged, defective or incorrect (including what items you received and the items you were supposed to receive), and a brief explanation of the return request.
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Please allow 1-3 business days for us to review your return inquiry. A representative will provide you with instructions on how to return your damaged, defective or incorrect item(s) in order to receive a refund or replacement. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.
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Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds will be issued to the original form of payment used at the time of purchase.
Merchandise Return Policy:
If you are unsatisfied with your merchandise (non-coffee) purchase from www.absolutebearing.coffee for any reason, please contact us at info@absolutebearing.coffee within 30 days of delivery.